Customer Support Automation:

1. Use Case:
Automating responses to frequently asked questions.
2. Description:
A flow is designed to handle queries like business hours, service locations, or troubleshooting steps. Customers can interact with the flow and get answers instantly without waiting for a human agent.
3. Real-Life Example:
A telecom company uses WhatsApp flow to answer common queries like checking data balance, bill payment status, or network issues.

Appointment Scheduling:

1. Use Case:
Allowing customers to book appointments directly via WhatsApp.
2. Description:
The flow collects details like the preferred date, time, and service type, and confirms the booking.
3. Real-Life Example:
A salon uses a flow where customers can choose services like haircuts or spa treatments, select a date, and receive confirmation instantly.

Lead Generation and Qualification:

1. Use Case:
Capturing and qualifying leads for sales teams.
2. Description:
The flow collects information from potential customers, such as their name, email, phone number, and requirements. Based on their input, it qualifies the lead for follow-up.
3. Real-Life Example:
A real estate agency runs a flow to gather customer preferences (budget, location, property type) and forwards qualified leads to their sales team.

Order Placement and Tracking:

1. Use Case:
Helping customers place orders and track deliveries.
2. Description:
The flow provides product options, collects order details, and shares a tracking link once the order is placed.
3. Real-Life Example:
An e-commerce store allows customers to place orders for groceries and track the delivery status through WhatsApp.

Feedback Collection:

1. Use Case:
Collecting customer feedback post-purchase or service.
2. Description:
The flow asks customers for feedback in the form of ratings or open-ended comments and stores the responses for analysis.
3. Real-Life Example:
A ride-hailing service sends a feedback form after each ride, asking customers to rate their driver and the ride experience.

Event Registration:

1. Use Case:
Enabling users to register for events.
2. Description:
The flow captures attendee details and sends an e-ticket or confirmation message upon successful registration.
3. Real-Life Example:
A conference organizer creates a flow for attendees to register, select sessions, and receive event details via WhatsApp.

Promotions and Offers:

1. Use Case:
Sharing targeted offers or discounts.
2. Description:
The flow interacts with customers to present promotions and allows them to claim offers or apply discount codes.
3. Real-Life Example:
A clothing brand shares seasonal discounts via WhatsApp and allows users to claim offers by responding to the flow.

Payment Reminders and Collection:

1. Use Case:
Sending payment reminders and enabling payments.
2. Description:
The flow reminds users about due payments and provides a link or QR code for easy payment completion.
3. Real-Life Example:
A utility company uses WhatsApp to remind customers of upcoming bill payments and provides an option to pay directly via the app.

Product Recommendations:

1. Use Case:
Recommending products based on customer preferences.
2. Description:
The flow asks customers for their preferences and suggests personalized products or services.
3. Real-Life Example:
A skincare brand asks about skin type and concerns, then recommends suitable products via WhatsApp.

Onboarding New Customers:

1. Use Case:
Guiding new customers through setup or account creation.
2. Description:
The flow collects necessary details, explains features, and provides resources for smooth onboarding.
3. Real-Life Example:
A financial services company uses WhatsApp to onboard users for digital wallets, guiding them through registration and initial funding.